Privacy Statement

Our organization is committed to respecting the privacy of your personal information.

It is bound by a set of National Privacy Principles that establish the benchmark for how personal information should be handled. These principles have been adopted by our organization as part of standard business procedures.

What this means is that all personal information that enters our organization is dealt with in a uniform manner and the highest regard is taken for maintaining its security at all times.

Our organization holds contact information about our patients including date of birth, next of kin information and medical records. It also holds limited financial information.

The main purpose for which our organization holds this information is to assess the level of medical care appropriate to patient’s needs and to make decisions about the care that is required.

Our organization may, from time to time, disclose some of this personal information to the Commonwealth Government or its agencies. This will be done in accordance with the provisions of the Health Services Act or other relevant law and will be done for the purpose of informing decisions about funding and medical care. The Commonwealth Government is also subject to laws dealing with privacy and has its own policies that are designed to safe-guard your personal information.

If you are concerned that our organization may have handled your personal information inappropriately, please contact our Privacy Officer.

All privacy complaints are taken seriously and we will endeavor to deal with them promptly. In some case, we may require that you put your complaint in writing. If you would like to request access to any personal information held by our organisation, please contact our Privacy Officer on 03 9731-8000..

It is the policy of our organisation that all requests for access be made in writing.

Our Privacy Officer will arrange for an access form to be sent to you and can assist with any enquiries you may have about the process.

Our organisation will respond to all requests for access within 45 days and, in most cases, will be able to respond well before that time.